Most of the products and services available through our site are covered under the manufacturer's warranty, which is detailed in the product's description. If applicable, manufacturer's warranties apply from the date of shipment. You understand that we do not operate or control the products or services offered by the manufacturers participating on our site, and you agree that under no circumstances will we be liable for any damages arising out of the failure of any manufacturer to fulfill its obligations to you under any warranty, repair, customer support or similar policies covering products and services that you may purchase through our site.
While we do not offer any warranties with respect to the products and services available through our site, we are committed to working with you to ensure that every product under warranty performs to the manufacturer's specifications. We offer a 30-day return policy on selected items based on the manufacturer's return policies. To return products, you must call 1 (888) 443-4292 or e-mail our Returns Department at Keto Enhanced to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice or order number, SKU number, and nature of the problem.
To expedite the processing of your refund or credit, we ask that products be returned within 30 days of the date that we issue the RMA.
All returned products MUST be 100% complete, contain all original boxes and packing materials, have original UPC codes on the manufacturer boxes, and contain all manuals, blank warranty and registration cards, CD(s), and other accessories and documentation provided by the manufacturer.
You are responsible for shipping charges on returned items; we will match your shipping method on your replacement or exchange item(s). You must insure the shipment or accept the risk of loss or damage during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. If your order arrives in a damaged condition, save the merchandise and the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and a pick-up of the damaged merchandise.
Defective returns can be returned directly to us within 30 days from the invoice date for, at our discretion, credit, replacement, exchange or repair. Manufacturer restrictions apply. Any item that is missing the UPC can only be replaced with the same item. After 30 days, all manufacturers' warranties apply and you should contact the appropriate warranty service provider identified in the product description. Non-defective returns can be accepted directly by us within 30 days from the invoice date for, at our discretion, credit or exchange. All Non-defective returns are subject to a 15% restocking fee. Software and licenses may be returned for exchange only, assuming they are in original packaging, with all media and license keys, and with all tamper resistant seals intact. Questions regarding our warranty disclaimer and return policies should be addressed via e-mail to Support@hoolinaturals.com. These policies set forth your sole and exclusive rights with respect to return of products and services that you may purchase through our site.